Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, email us at info@velourjewellery.com. If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We currently sell and ship within the United Kingdom only.

Damages and issues
Please inspect your order on arrival and contact us immediately at info@velourjewellery.com if the item is faulty or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
For hygiene reasons we cannot accept returns on pierced earrings once the sealed packaging has been opened, unless the item is faulty. We also cannot accept returns on custom or personalised items, or on gift cards. Please get in touch if you have any questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to cancel it, for any reason and without giving a justification, and a further 14 days to return the goods to us. Our 30-day return policy above gives you longer than this, and your statutory rights are not affected.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please allow extra time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@velourjewellery.com.

Contact
Velour Jewellery is a trading name of Wiltschut Commerce Limited, a private company limited by shares registered in Hong Kong SAR.
China Huarong Tower, 8/F & 9/F, 60 Gloucester Road, Wanchai, Hong Kong
Company Registration Number (CR): 78785840
Business Registration Number (BR): 8785840-000-09-25-0
Email: info@velourjewellery.com